Privacy Policy

Last updated: 19 February 2026

This Privacy Policy describes how SANAA (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our Shopify store (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

1.1 Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Account login information

  • Customer service communications

  • Marketing preferences

We do not store full credit card details. Payments are securely processed through trusted third-party providers.

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Device type and browser information

  • Time zone

  • Pages viewed and time spent on the Site

  • Referring website or search terms

  • Interaction with emails or advertisements

This information is collected using cookies, pixels, log files, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information from trusted service providers that help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping and fulfillment partners

  • Analytics providers (e.g., Google Analytics)

  • Email marketing providers

  • Advertising platforms (e.g., Meta and Google)

These third parties process information in accordance with their own privacy policies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and manage returns

  • Provide customer service

  • Communicate order confirmations and updates

  • Improve our website and customer experience

  • Prevent fraud and maintain security

  • Comply with legal obligations

  • Send marketing communications (where you have opted in)

  • Deliver relevant advertising

You may unsubscribe from marketing emails at any time via the unsubscribe link in our emails.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Remember your preferences

  • Analyse site traffic and performance

  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

4. How We Share Your Information

We may share your personal information with:

  • Service providers who support our business operations (hosting, payments, logistics, analytics, marketing)

  • Professional advisors (legal, accounting)

  • Authorities where required by law

We do not sell your personal information.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Maintain business and accounting records

  • Comply with legal requirements

  • Resolve disputes

You may request deletion of your personal information by contacting us.

6. Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee absolute security.

All payments are processed via secure third-party gateways in accordance with industry standards.

7. International Data Transfers

As an international online business based in the United Arab Emirates, your information may be transferred to and processed in countries outside your country of residence, including where our service providers operate.

We take appropriate safeguards to ensure your personal information remains protected.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Object to certain processing

  • Request a copy of your data

To exercise these rights, please contact us at:

info@sanaa-me.com

We may require verification of your identity before processing your request.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Email: info@sanaa-me.com
Location: United Arab Emirates