Frequently Asked Questions
Where is SANAA based?
SANAA is proudly based in the United Arab Emirates. All orders are fulfilled from our Abu Dhabi studio.
Do you ship internationally?
Yes — we offer worldwide shipping. Rates and delivery times are calculated at checkout based on your location
International orders may be subject to customs duties and taxes upon delivery.
How do I know my size?
A detailed size guide is available on each product page.
If you are between sizes or would like personalised guidance, please contact us at info@sanaa-me.com — we are happy to assist.
Can I make changes to my order after placing it?
If your order has not yet been processed, we will do our best to accommodate changes. Please email us as soon as possible at info@sanaa-me.com.
Once an order has been dispatched, we are unable to amend it.
What is your return policy?
UAE Orders
We accept returns on full-price items within 14 days of delivery. Items must be unworn, unwashed, and returned in their original condition and packaging with all tags attached.
A 15 AED return fee applies.
Return shipping is covered by SANAA only for items that are defective, damaged, or sent incorrectly.
International Orders
Due to customs and shipping constraints, returns are not available.
Sale or promotional items are final sale and cannot be returned.
Do you offer exchanges?
We do not offer direct exchanges. To exchange an item, return your original item (following the return policy) and purchase the preferred item separately.
International exchanges are not available at this time.
Are your garments ethically made?
Yes. SANAA is committed to conscious creation.
We work with responsible production partners and carefully select our fabrics with longevity and intention in mind. We believe in creating fewer, better pieces designed to be worn beyond seasons.
When will my order ship?
Orders are typically dispatched within 1–3 business days.
During collection launches or peak periods, processing times may be slightly extended. You will receive a confirmation email once your order has been shipped.
Please note: In light of the current circumstances in the UAE region, some shipments may experience slight delays. We appreciate your understanding and will share tracking details as soon as your order is dispatched.
How do I care for my SANAA pieces?
Each garment includes specific care instructions on the internal label.
We recommend following these carefully to preserve fabric integrity, structure, and longevity.
Do you restock sold-out items?
SANAA pieces are produced in considered quantities.
Restocks are reviewed based on demand and availability. To be notified if a style returns, we recommend joining our mailing list or signing up for restock alerts on the product page.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, and other secure payment methods displayed at checkout.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking link via email.
Are taxes and duties included in the price?
Taxes, customs duties, and import VAT are not included in the item price. International orders may be subject to charges set by your local customs authority, which are the responsibility of the customer.